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Aha moments during COVID-19 Crisis

How have you found leading/supporting your staff since we moved to zoom? Have you noticed a change in the way you interact with others?

What I have noticed is that I’m listening in a different way. I think zoom is forcing me to really pay attention to the person staring back at me on the screen. I find myself wanting them to know that their time matters to me, that I’m really listening, and that I care about their wellbeing as a person first.

This focus has made me evaluate how I was taking in information before when I was running from face-to-face meeting to face-to-face meeting. This online way of communicating has allowed me to take in information differently and respond more quickly and efficiently because the stakes are different and higher.

I have observed the impact it has when I acknowledge the epidemic is affecting me as well. It is so important to not just plow through work and check off tasks. Our responsibility as leaders is different during this crisis. Maslow Hierarchy of needs is critical and should be at the forefront of our purpose.

The other observation I have made is how supportive my staff is of each other, whether it’s making masks for each other, jumping to help on projects, allowing them to vent their fears and frustrations. This human kindness continues to amaze me.

Of course, the obvious questions are, why do we tend to only feel this human connection toward one another during times of crisis? How do we take this new focus on kindness into the future with us when the crisis is over? How do we care more and consistently?

I have been trying to answer these questions in my own mind lately and I will admit, I don’t know that I have come up with any solid answers. I would love to believe that I am forever changed by this pandemic and that I will offer colleagues my devoted attention when we go back to face-to-face meetings. I want to believe that my staff will still show each other such

amazing kindnesses.

But I know that human nature is what it is. Life will get back to normal, and for many of us, our bad habits, our very human habits, will come back to haunt us.

Perhaps we must do what people do when they realize their house is on fire and they only have just enough time to grab their most prized possession. What is the ONE lesson you have learned from this crisis that you want to hold onto? Or, what is the ONE new tool, the ONE new process, the ONE new insight that you want to hold onto moving forward?

Maybe we can’t sustain every change when life gets back to normal, but maybe, just maybe, we can run out of the fire with that ONE important change and commit to it.

I don’t know. What do you think?

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